Haidilao diners offered refund, compensation

Haidilao, a popular Chinese hotpot chain, announced it will provide full refunds and substantial compensation to thousands of customers after two boys urinated into a hotpot at one of its Shanghai branches.

The company said on Wednesday that 4,109 customers who dined at its location at The Bund between Feb 24 and March 8 will receive a full refund of their meals, plus a cash compensation of 10 times the amount of their bill.

The incident, which occurred in the early hours of Feb 24, involved two 17-year-old boys, surnamed Tang and Wu, who were dining in a private room. According to a police bulletin, the intoxicated boys climbed onto the table and urinated into the hotpot. Wu then posted a video of the incident online, sparking widespread outrage.