Documentary on urban life inspires viewers

"Every story deserves to be heard." That idea drives Hotline Beijing, a documentary that has sparked widespread discussion since its Feb 18 debut. The film explores urban challenges, resonating with audiences and inspiring reflection on governance.

Based on Beijing's 12345 citizen service hotline, the documentary highlights issues such as alley parking management, retrofitting old buildings with elevators and the personal growth of a call center operator through seven stories. It also examines legislation on handling public complaints and a foreign journalist's research into Beijing's governance mechanisms.

"The film reminded me of my experience as a teaching assistant after graduation," said Wang Shuangshuang, a young white-collar employee in Beijing who previously worked at universities. "There were misunderstandings in my work, too, requiring a lot of communication — just like one of the characters in the film. When I watched it, I felt that everyone faces challenges in life."