Mercedes-Benz gears up to continue premium customer care in China

German carmaker Mercedes-Benz said it is cautiously optimistic about its performance in China in 2020, planning to offer more than 18 new models and more people-centric services to continue providing premium customer care in the country.

"We will strive to establish a new industry standard in premium customer care and to put the interests of our customers even more in the very center of everything that we do," said Jan Madeja, president and CEO of Beijing Mercedes-Benz Sales Service, in Beijing on Thursday.

"It is not an easy walk but we are firmly convinced that this is the right and the only direction to continue our sustainable development in China."