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China Daily / 2021-06 / 11 / Page008

Star tour guide's dedication: 16 years in tourism, not a single complaint

By LI YINGXUE | China Daily | Updated: 2021-06-11 00:00

In 16 years working as a tour guide in Yunnan province, Zhang Yu has never received a complaint. That's quite a feat for someone who has welcomed over 40,000 tourists and works in an industry where dealing with dissatisfaction is part of the job. As a result, he's the first tour guide from Yunnan to win a National May Day Labor Medal.

At the Yunnan Lijiang White Deer Travel Agency, Zhang is known by his colleagues as the "fire extinguisher"-for whenever there is a problem, he's always the one to solve it.

"We often encounter picky tourists, but as a tour guide, our job is to smile and listen patiently to their complaints," Zhang said.

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