MTR on track to deliver safe, reliable railway services at home and abroad

MTR Corporation, a Hong Kong-based operator of sustainable railway services, is recognized globally for its safety, reliability, customer service and efficiency.

Its high level of service performance — with overall passenger journeys on-time at more than 99.9 percent — sets the standard for excellence, according to the company.

To sustain world-class performance, MTR continues to invest in asset upgrades and renewal, and leverages smart railway innovations and technology to improve operational performance.

Smart solutions are also extended to customer service to provide MTR passengers with a more digitalized and personalized service that enhances and enriches journeys.

Building upon its extensive local network coverage, MTR plays a key role in assisting the integration and efficient movement of people between Hong Kong and the Chinese mainland by providing fast and efficient train services.

In particular, the high-speed rail service connects Hong Kong with more than 70 destinations on the Chinese mainland, enhancing tourism, business and cultural exchanges.

As one of the strategic pillars for the company's business, MTR also operates railway services overseas and on the Chinese mainland with an operational network totaling more than 300 kilometers in Beijing, Shenzhen and Hangzhou.

Apart from railway services, MTR contributes to the growth of cities and builds communities with its unique Rail + Property model. It integrates urban development with transit hubs to create seamless connectivity and delivers positive influence by building vibrant communities along the railway alignment. This model is instrumental in providing MTR with a sustainable funding framework to ensure the delivery of world-class service.

The implementation in Hong Kong has enabled MTR to share its experiences of the R+P model to other cities, including for transit-oriented development — or TOD — projects on the Chinese mainland as well as with partners in countries and regions involved in the Belt and Road Initiative.

The company recently signed a memorandum of understanding with MRT Corp in Malaysia to collaborate in a TOD project.

Through its transportation network and property developments, MTR enables cities and their people to move forward and make progress.

The company also maintains focus on fulfilling social responsibilities to the communities it serves, among which environmental, social and governance principles are a centerpiece.

The company has identified three priority areas in its ESG efforts, namely social inclusion, creating advancement and opportunities in the communities and reducing greenhouse gas emissions.

With an aspiration to "Keep Cities Moving", MTR is committed to building inclusive and sustainable communities to create long-term value for all of its stakeholders.