Hotline helping address people's grievances

When we unpacked the caterpillar fungus we had ordered from an online store, we found both the size and number of the fungus were less than what we had ordered. The Chinese people believe caterpillar fungus is good for health and since it is difficult to get, it is very expensive — about $20 per gram.

We called the online seller, who denied that there had been any mistake on their part, and said something could have happened between the dispatch, delivery and unpacking of the packet, indicating that we could have kept aside a number of the fungus before we took the pictures of the fungus as evidence.

"Dial hotline 12345 of the shop's city and see what happens," a friend suggested. We did that, and within 48 hours the money we had paid for the fungus was re-deposited in my account. Later, a delivery man knocked on my door asking to take back the fungus. After that, the local market supervising official called me to say the seller had been warned and fined.