AI opens doors to efficient, convenient and personalized banking

In the global conversation about artificial intelligence, Silicon Valley often takes center stage. However, a quiet but powerful revolution is unfolding in Asia's financial sector, where regional banks are leading the charge by tailoring AI to the unique needs of their communities.

This hyper-local approach is not only enhancing customer engagement and satisfaction, but also positioning these banks as frontrunners in the global AI revolution.

It's not just about translating chatbots into Mandarin. These banks are developing AI that understands local dialects, such as Hokkien in Singapore, and the subtle differences in customer etiquette between Mumbai and Chennai. An AI-powered customer service center can decipher regional slang and pick up on emotional cues, crucial for building trust and offering personalized services. This hyper-localization is essential for creating a seamless and culturally sensitive banking experience.